Customer Satisfaction Was Actually Going Up Before The Airlines Went Berserk

With lower fares and fewer problems, the airline industry has, somehow, been on an upward trend in recent years. Customer satisfaction has been up five years running, and it continued to increase between 2016 and 2017. March 2017, that is—before major airliners started going berserk on their customers.

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originally posted on

http://jalopnik.com/airline-satisfaction-was-actually-going-up-before-the-a-1795103105

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